Terms & Conditions | PetTransportGlobal
Terms & Conditions
Last updated: 7 May 2026
Please read these terms carefully before using this website or requesting a quote. By using pettransportglobal.com, you agree to the terms set out below.
1. About Us
PetTransportGlobal operates at pettransportglobal.com and provides information, guidance, and professional coordination services for the international relocation of pets. References to “we”, “us”, or “our” throughout these terms mean PetTransportGlobal.
2. Information on This Site
The guides, route pages, country requirements, and airline information published on this site are provided for general guidance only. Pet import and export regulations change frequently. We make every reasonable effort to keep information accurate and up to date, but we cannot guarantee that the details on any page reflect the current position at the time you read them.
You must verify all regulatory requirements directly with the relevant government authority before travelling with your pet. Official sources include USDA APHIS (USA), APHA (UK), DAFF (Australia), and the relevant ministry of agriculture or veterinary services for your destination country.
We accept no liability for loss or costs arising from reliance on information published on this site.
3. Quote Requests and Enquiries
Submitting a quote request through our website does not create a contract or binding commitment on either side. A quote is an indication of likely costs and requirements based on the details you provide. Final costs and timelines may vary once we have reviewed your specific circumstances in full.
We will respond to enquiries in good faith and as promptly as possible. Response times are not guaranteed.
4. Our Services
Where you engage us to coordinate or manage part or all of your pet’s relocation, the specific scope of services, fees, and timelines will be agreed in writing before work begins. Our coordination services involve managing processes with third parties including airlines, veterinary practices, government agencies, and handling facilities. We cannot be held responsible for delays, rejections, or additional costs caused by third parties or changes in government requirements that occur after services have been agreed.
We take animal welfare seriously. We use IATA-compliant crating and approved transport partners. We cannot guarantee outcomes that are outside our control, but we will take every reasonable step to ensure your pet travels safely and in compliance with all applicable rules.
5. Limitation of Liability
To the extent permitted by law, PetTransportGlobal’s liability in connection with any services provided shall be limited to the fees paid by you for those services. We are not liable for indirect or consequential losses including, but not limited to, additional travel costs, accommodation costs, or loss of income.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
6. Intellectual Property
All content on this site — including text, route guides, country information, templates, and design — is the property of PetTransportGlobal. You may not reproduce, republish, or redistribute our content without written permission. Brief quotations with a link back to the source page are acceptable.
7. External Links
This site contains links to government websites, airline pages, and other external sources. These links are provided for your convenience. We are not responsible for the content or availability of external sites.
8. Privacy
Our use of your personal data is explained in our Privacy Policy. By submitting an enquiry, you consent to us using your data to respond to your request as described in that policy.
9. Changes to These Terms
We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after an update constitutes acceptance of the revised terms.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from your use of this site or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, contact us via WhatsApp or the enquiry form on the site.