Privacy Policy
Last updated: 23 July 2026
This policy explains how we handle personal data when you use pettransportglobal.com, contact us, or request a quote.
Who We Are
Pet Transport Global is operated by Global Solutions Ltd. For data-protection purposes, Global Solutions Ltd is the controller of the personal data described in this policy.
Correspondence address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Privacy enquiries and rights requests: info@pettransportglobal.com.
Information We Collect
When you request a quote or contact us, we may collect:
- Your name, email address, and telephone number
- Your origin, destination, preferred travel date, and message
- Details about your pet, such as species, breed, and approximate weight
- The page where you submitted the form and campaign parameters attached to its URL
- The date and time of your enquiry
When you browse the site, our hosting provider may process technical logs including your IP address, browser, device, requested pages, referring page, and timestamps. If you accept analytics cookies, Google Analytics also processes information about how you use the site. We do not load Google Analytics unless you select “Accept analytics”.
Please do not send veterinary records, identity documents, or payment information through the initial quote form. We will provide an appropriate method if those documents are needed later.
Why We Use Your Information
We use personal data to:
- Respond to your enquiry and take steps at your request before entering a contract
- Prepare, discuss, and administer a quote or pet-relocation service
- Protect our form and systems against spam, misuse, and security threats
- Keep appropriate business records and establish or defend legal claims
- Understand site usage and improve our content when you have consented to analytics
Our legal bases under UK data-protection law are steps taken at your request before a contract, performance of a contract, our legitimate interests in operating and securing the service, compliance with legal obligations, and consent for optional analytics. You can withdraw analytics consent by clearing this site’s storage and choosing “Decline” when the notice reappears.
We do not sell personal data. We do not use quote details for unrelated advertising.
Service Providers and International Transfers
We use a limited number of providers to operate the service, including:
- Hostinger, for website and email hosting
- Render, for our customer-enquiry management system when that integration is enabled
- Google Analytics, only after you accept analytics cookies
These providers process data under their own contractual and security arrangements. Some processing may occur outside the United Kingdom. Where UK data-protection law requires it, we rely on an adequacy regulation or approved contractual safeguards for those transfers.
We may also share necessary information with veterinary practices, airlines, pet handlers, government agencies, and other relocation partners after you choose to proceed. We will explain material sharing that is specific to your move.
Retention
We normally retain quote and enquiry records for up to 24 months after the last meaningful contact. Records connected with a customer contract, payment, dispute, or legal obligation may be kept longer for the applicable statutory period. Technical security logs are retained for the period configured by our hosting provider. We delete or anonymise data when it is no longer needed.
Cookies and Local Storage
The site uses essential browser storage to remember your analytics choice and to prevent a thank-you page from being counted as a new enquiry when no form was submitted. Optional Google Analytics cookies are used only after you accept them. You can block or delete cookies and site storage in your browser settings, although your preference may then need to be selected again.
Security
We use access controls, server-side validation, rate limiting, transport encryption, and restricted service credentials to protect enquiry data. No internet service can guarantee absolute security, so please contact us promptly if you believe your data has been exposed or misused.
Your Rights
Depending on the circumstances, you may have the right to:
- Access a copy of your personal data
- Correct inaccurate or incomplete data
- Ask us to erase or restrict our use of data
- Object to processing based on legitimate interests
- Receive certain data in a portable format
- Withdraw consent without affecting earlier lawful processing
To exercise a right, email info@pettransportglobal.com. We may need to verify your identity. You may also complain to the UK Information Commissioner’s Office.
Changes to This Policy
We will update this policy when our services or legal obligations change. The date at the top shows the latest revision.